Why is my QualityTrainingPortal.com online store password different from the one I use to access my online training?
Many of our customers purchase online training for others in their organization – thus the person logging into the store is often different from the person logging into the training. For that reason, it makes sense that the login information for our online store be independent from the login information for our online training. Your store login will always be your email address and a password that you choose. Your login for the training will always be your email address and we will assign you a password that you can change when you login to the training. It can be the same password as you used for the online store.
If I am purchasing training for someone else, how can I make sure that they are correctly set up for the training?
When checking out, put the person you are purchasing training for in the “Learner or Training Administrator” section and put your own information in the “Bill To.” You will receive all of the receipts and notifications about the purchase and your learner will receive the information needed to login and begin training.
Do you save my credit card information?
Nofor security purposes, we don’t save your credit card information. Each time you make a purchase you will need to enter your credit card details.
Do you ever have sales on your training?
Our training is an exceptional value given the comprehensive content we offer and the price of competitive training products. While we do not have sales on our training programs, we do have
attractive quantity discounts for our online subscriptions.
How quickly can I begin my training?
Online training that is purchased through our online store is immediately available after your purchase is complete. You will find your login details at the bottom of the “Invoice” screen when your purchase is complete. In addition, you will receive an email from “email@example.com” with the subject “Important Training Information from QualityTrainingPortal.com” with your login details and instructions on how to get started.
Can I purchase products with a purchase order?
Yes, we do accept purchase orders. However, we may require a hard copy of the PO and in some cases you will not have access to the training until we have received payment.
What are the system requirements for the training?
System requirements for all of our training formats can be found
I haven’t received the information I need to begin my online training?
Please check your SPAM filter. The information may have been filtered out as SPAM. Login information is also provided on-screen at the end of the checkout process. If you haven’t received your login information for online training within five minutes of completing your order, please complete our
online contact form (be sure to include your order number) or give us a call at 800-810-8326 or 802-496-5888 (outside of North America).
Will I get a paid receipt for my purchase?
Once your order is complete in our system (we have finished processing your credit card payment) you will receive a final email indicating that the order is complete and showing in the payment status.
Do you offer a satisfaction guarantee?
Here is our refund policy and instructions on how to request a refund if you are not satisfied.
Can I print out the online training?
We do have a print button in the navigation panel of the training and the print button is enabled for specific pages of the training. Pages that can stand alone and make sense or that can be used as a summary are usually enabled to print. Pages that have a lot of hidden information and that might not make sense on their own cannot be printed out. However, you can print out a copy of the reference guide that accompanies most of the courses. This is intended to serve as a “take away” guide that you can refer to after the training.
Why should I maintain my support agreement for online training subscriptions?
online training always comes with free support. The only time that you would need to purchase a support agreement is if your workgroup or corporate account is expiring and you don’t wish to purchase the credits to extend the expiration date.
What if I can’t complete my online training before it expires?
If you have purchased the course for yourself from our online store, you can repurchase the course here and it will add an additional 30 days from the current expected completion date for the course. to your records. If you contact us by phone or through our
online contact form before your course expires, we will provide you with a coupon code that will give you $30 off of the cost of the course if you renew it prior to expiration.
How do I get tech support?
The best way to get technical support is to complete our
online contact form, but you can also give us a call at 800-810-8326 or 802-496-5888 (outside of North America). We normally reply to support requests within an hour when they are received during our business hours of Monday through Friday 8am to 5pm New York City time. Requests received outside of normal business hours are handled within 24 hours.
Questions About Which Training is Right for You?
If you are not sure of what would be right for your company, we would be happy to talk with you. Once we understand your needs we can make a recommendation that will be the most cost-effective approach for your organization.