CUSTOMER SERVICE
OUR GUARANTEE
We GUARANTEE you will be totally
satisfied with our products or your money back. For shipped products,
please return the product within 30 days for a full refund. For
web-based products, please notify us within 24 hours of your purchase.
In all cases please contact support@qualitytrainingportal.com for return
instructions.
SHIPPING/DELIVERY
Web-Based Training for
Individuals Upon completion of the on-line sales transaction,
login details will be provided on the on-line invoice and an e-mail will
be sent to the e-mail address in the Ship To section of the order with
login details.
Web-based Training for
Corporations/Workgroups Upon receipt of your order, we will
contact you within one business day to set up your account and we will
provide a free 20 minute walk-through/training to show you how to
administer your training.
Books/CD-ROM & Network Based
Training All ordered received before 2pm EST will be shipped
the same day. Orders to locations in North America are shipped UPS
Ground, but during the checkout process you can choose 2nd day or
overnight for an additional charge. Orders outside of North
America are shipped US Postal Service Global Priority.
TECHNICAL SUPPORT
While 99% of the people who use
our training have no problem with it, occasionally due to computer
configurations or internet traffic customers experience problems and we
are here to help. We offer support by phone (800-810-8326 or
802-496-5888) and e-mail (support@reseng.com)
Monday through Friday 8am to 5pm EST and also have a self-help via our
knowledge base
which is available 24/7/365.
Click
here for our
complete Technical Support Policy.
Contact Information
Business Address
Resource
Engineering, Inc.
80 Mobus Road
PO Box 449
Waitsfield, VT 05673
800-810-8326
• 802-496-5888
Customer Service:
Extension 11
Technical Support:
Extension 5
Fax:
802-496-7724
Corporate Website:
www.reseng.com
E-Mail Resource Engineering
Resource Engineering, Inc. is a C
Corporation registered in the state of Connecticut.
FEIN: 06-1205717
SIC Code: 7372
Privacy Policy
Below are the highlights of our
Privacy Policy. Click
here
for our complete policy.
Our Commitment to
Privacy
Our Privacy Policy was developed
as an extension of our commitment to combine the highest-quality
products and services with the highest level of integrity in dealing
with our customers and partners. The Policy is designed to assist you in
understanding how we collect, use and safeguard the personal information
you provide to us and to assist you in making informed decisions when
using our site and our products and services. This statement will be
continuously assessed against new technologies, business practices and
our customers' needs.
How Do We Use the
Information That You Provide to Us?
Broadly speaking, we use personal
information for purposes of administering our business activities,
providing customer service and making available other products and
services to our customers and prospective customers. Occasionally, we
may also use the information we collect to notify you about important
changes to our Web site, new services and special offers we think you
will find valuable. The lists used to send you product and service
offers are developed and managed under our traditional corporate
standards designed to safeguard the security and privacy of our
customers’ personal information. As a customer, you will be given the
opportunity, at least once annually, to notify us of your desire not to
receive these offers.
