Why is my QualityTrainingPortal.com on-line store password different from the one I use to access my web-based training?
Many of our customers purchase web-based training for others in their organization – thus the person logging into the store is often different from the person logging into the training. For that reason, it makes sense that the login information for our on-line store be independent from the login information for our web-based training. Your store login will always be your e-mail address and a password that you choose. Your login for the training will always be your e-mail address and we will assign you a password that you can change when you login to the training. It can be the same password as you used for the on-line store.
If I am purchasing training for someone else, how can I make sure that they are correctly set up for the training?
When checking out, put the person you are purchasing training for in the “Ship To” and put your own information in the “Bill To.” You will receive all of the receipts and notifications about the purchase and your learner will receive the information needed to login and begin training.
Do you save my credit card information?
No we don’t save your credit card information for security purposes. Each time you make a purchase you will need to enter your credit card details.
Do you ever have sales on your training or books?
Our training is an exceptional value given the comprehensive content we offer and the price of competitive training products. While we do not have sales on our training programs, we do have
attractive quantity discounts for both our web-based and computer-based training and we also offer
money-saving preconfigured libraries of training courses for individual learners and for organizations that purchase computer-based training.
How quickly can I begin my training?
Web-based training that is purchased through our on-line store is immediately available after your purchase is complete. You will find your login details at the bottom of the “Invoice” screen when your purchase is complete. In addition, you will receive and e-mail from “training.admin” with the subject “Important Training Information from QualityTrainingPortal.com” with your login details.
Can I purchase products with a purchase order?
Yes, we do accept purchase orders. However, we may require a hard copy of the PO and in some cases you will not have access to the training or we may not ship your products until we have received payment.
What are the system requirements for the training?
System requirements for all of our training formats can be found
I haven’t received the information I need to begin my web-based training?
Please check your SPAM filter. The information may have been filtered out as SPAM. Login information is also provided on-screen at the end of the checkout process. If you haven’t received your login information for web-based training within five minutes of completing your order, please complete our
on-line contact form (be sure to include your order number) or give us a call at 800-810-8326 or 802-496-5888 (outside of North America).
Will I get a paid receipt for my purchase?
Once your order is complete in our system (either we have shipped it and/or we have finished processing your credit card payment) you will receive a final e-mail indicating that the order is complete and showing in the payment status.
Here is our return policy and instructions on how to return items.
Why don’t you sell e-versions of your books?
We are planning to sell e-versions of our books at some point in the future, but at this point we don’t have a date that project will be complete.
What is the difference with the computer-based training in the Single Computer vs the LAN versions?
The Single Computer version is intended to be installed onto a single computer that learners go to in order to take the training. This format is ideal if you have a training lab where learners go to take their training. The LAN version is installed on your LOCAL area network so that everyone at your physical location can access the training through the network. Either version can also be used for projection in a conference room for classroom style training. For more information please see our
What is the difference between Computer-based training and Web-based training?
Computer-based training is installed onto your local computer or network. You may train as many people at your physical site as you wish with our computer-based training providing you are using it in accordance with our
Here is a summary of our computer-based training options.
Web-based training is delivered over the internet using a browser. Web-based training is purchased on a per user basis – each learner taking the web-based training must have his/her own login information. Which training is best for you or your organization depends on how many people you need to train and how much flexibility you need in the delivery of the training.
Here is a summary of our web-based training options.
We are happy to work with customers to help determine the best approach for your organization.
How many people can I train with web-based training? Computer-based training?
Web-based training is licensed to one learner to use for a specified period of time.
Computer-based training is licensed to a site and you can use it to train unlimited numbers of people at that site. Site is defined as a physical location or single address.
Why won’t you send me computer-based training on a disk?
We are able to provide you with the most recent course files and updates by providing you with a download link that you access through QualityTrainingPortal. You are permitted to make a back-up copy of what you download onto a disk or onto a hard drive. If you really want the course files on disk, you can purchase the disk upgrade option when you purchase your training. However, all updates are provided via a download link. We cannot guarantee that the disk copy, if purchased, will ship out immediately, but you will receive a download link within 24 hours.
Can I print out the web-based training?
We do have a print button in the navigation panel of the training and the print button is enabled for specific pages of the training. Pages that can stand alone and make sense or that can be used as a summary are usually enabled to print. Pages that have a lot of hidden information and that might not make sense on their own cannot be printed out. However, you can print out a copy of the reference guide that accompanies most of the courses. This is intended to serve as a “take away” guide that you can refer to after the training.
Why should I maintain my support agreement for computer-based training?
Support agreements enable software developers to maintain products and assure that they continue to work when technology changes. With an active Support and Upgrade Agreement, you will have access to all updates to our courseware (minor and major) at no additional charge. In addition, an active support agreement entitles you to unlimited access to technical support by either mail or phone and if you need to move your courseware to a new computer or server, we will help you relicense the software. Your support agreement must be renewed before it expires or there will be
late renewal fees in addition to the support renewal fee. You will never pay more than $249 per year for support regardless of how many courses you have. In addition, when you purchase computer-based training, it always comes with a year of support at no additional charge and that covers all of your registered computer-based courses for your site.
Why should I maintain my support agreement for web-based training subscriptions?
Web-based training always comes with free support. The only time that you would need to purchase a support agreement is if your workgroup or corporate account is expiring and you don’t wish to purchase the credits to extend the expiration date.
What if I can’t complete my web-based training before it expires?
If you have purchased the course for yourself from our on-line store, you can repurchase the course and it will add the additional time to your records. If you contact us by phone or through our
on-line contact form before your course expires, we will provide you with a coupon code that will give you $30 off of the cost of the course if you renew it prior to expiration.
How do I get tech support?
The best way to get technical support is to complete our
on-line contact form, but you can also give us a call at 800-810-8326 or 802-496-5888 (outside of North America). We normally reply to support requests within an hour when they are received during our business hours of Monday through Friday 8am to 5pm New York City time. Requests received outside of normal business hours are handled within 24 hours.
Questions About Which Training is Right for You?
If you are not sure of what would be right for your company, we would be happy to talk with you. Once we understand your needs we can make a recommendation that will be the most cost-effective approach for your organization.